• What happens after I place an order?
• How long does delivery take?
• How is my order delivered?
• What does shipping cost?
• Will I receive tracking information?
• The tracking has not updated — what does this mean?
• My delivery is delayed — what should I do?
• My parcel is damaged or missing
• What happens if I do not collect my parcel?
• Will my order be shipped in one parcel?

Once you have completed your order, you will receive an order confirmation by email with a summary of your purchase.

If you do not see the confirmation:

• Please check your spam or junk folder
• If it is not there, contact us at support@boldr.se and we will help you verify your order

All orders are shipped from our warehouse in Sweden.

Orders are normally processed on the next business day, but in some cases processing may take up to two business days.

Once the parcel has been handed over to the carrier, delivery time is usually 3–5 business days, depending on destination and carrier.

We ship to:

• Sweden
• Denmark
• Norway
• Finland

We ship using established carriers such as DHL, Schenker, PostNord, and Bring.

Delivery is made to a:

• Service point, or
• Parcel locker,

depending on availability and your address.

• Free shipping on all orders over 1,000 SEK
• For orders below 1,000 SEK, shipping costs are calculated and shown at checkout before payment

Yes. All orders are shipped with tracking.

Once your order has been dispatched, you will receive an email containing:

• Your tracking number
• A link to track your delivery

Please note that tracking information may take up to 24 hours to become active after dispatch.

In some cases, tracking may show that the parcel has not yet been registered, even though it has been handed over to the carrier.

This may be due to:

• High workload at the carrier
• Delayed scanning during sorting

The tracking status will update automatically once the parcel is registered.

We always ensure that your order leaves our warehouse as quickly as possible.

Once the parcel has been handed over to the carrier, delivery is outside our direct control.

If your delivery has not arrived within a reasonable time:

• First, check the tracking information
• Then contact the carrier or reach out to us at support@boldr.se, and we will assist you

If your parcel:

• arrives damaged, or
• does not arrive

please contact us at support@boldr.se as soon as possible.

We will initiate an investigation with the carrier and follow up once their assessment has been completed.

If a parcel is returned to us due to:

• failed delivery attempts, or
• not being collected within the carrier’s time limit

the customer will be charged the return shipping cost.

Orders are normally shipped in one parcel. In some cases, items may be shipped separately. If this happens, you will be informed in advance.